Other questions
FAQ
What abilitites are there within the tool to re-use review content for UGC marketing?
If the T&Cs between client and reviewers permit that the content collected with One2Five can be re-used for UGC marketing. We apply / advise T&Cs that ensure the necessary rights to re-use the content collected.
Example extract T&Cs:
License to use of content
“For any Content that you submit, you grant the Company including its affiliates a perpetual, irrevocable, royalty-free, transferable, sublicensable right and license to without limitation use, copy, modify, delete in its entirety, adapt, publish, translate, improve our products and services, use in conjunction with other works such as data analysis, create derivative works from and/or sell and/or distribute such Content and/or incorporate such Content into any form, medium or technology, in particular but not limited to for commercial and marketing purposes, throughout the world without compensation to you. For the avoidance of doubt, the rights granted herein may be sublicensed by the Company or its affiliates to third parties, including but not limited to the Company’s or its affiliates’ retailers, media agencies and distributors.”
Example extract T&Cs:
License to use of content
“For any Content that you submit, you grant the Company including its affiliates a perpetual, irrevocable, royalty-free, transferable, sublicensable right and license to without limitation use, copy, modify, delete in its entirety, adapt, publish, translate, improve our products and services, use in conjunction with other works such as data analysis, create derivative works from and/or sell and/or distribute such Content and/or incorporate such Content into any form, medium or technology, in particular but not limited to for commercial and marketing purposes, throughout the world without compensation to you. For the avoidance of doubt, the rights granted herein may be sublicensed by the Company or its affiliates to third parties, including but not limited to the Company’s or its affiliates’ retailers, media agencies and distributors.”
How does the integration of the tool and display on a website impact Core Web Vitals?
If performance becomes a factor, it is generally recommended to store content to be displayed. We highly recommend utilizing our API or data-feed via SFTP to store the content to be displayed in a local database on your infrastrucutre for any case, where performance is becoming a factor.
Are the reviews crawlable when displayed on a website? Important for SEO.
Our standard review display solution provided by the platform supports crawlable review content. When instead utilizing the API / data-feed, you are accountable for the display. Also, in this scenario we ensure with our advisory that your team meets all criteria to utilize all benefits.
Is it possible to send ratings and reviews data to Product Feeds such as Google Shopping and Meta?
This depends on the T&Cs between client and the reviwers and the policies provided by Google and Meta. In general the reviews collected with One2Five are verified to be publish on third party platforms. You can publish the reviews for example as merchand on Google shooping.
Publishing product reviews on Meta via prodcut feeds automatically is currently limited by Meta. There is possible work arounds which can be used instead to publish native reviews though.
Publishing product reviews on Meta via prodcut feeds automatically is currently limited by Meta. There is possible work arounds which can be used instead to publish native reviews though.
What tools are at our disposal for using the system in multiple languages?
For example:
- Translating reviews in one market/language to display in another market/language
- Using the tool in different languages
- Reading and responing to reviews via translation. To manage reviews in many different languages.
The interface to One2Five platform for your users to manage reviews is available in multiple languages, including. Further required languages can be added if needed.
Review content in the One2Five backend (for your team) is currently shown in native language as submitted.
When publishing review content cross-markets we use Google Translation engine.
The assets / widgets (mail templates, display, submission form) required for review collection are available in multiple languages. Any missing language can be added at any time.
Review content in the One2Five backend (for your team) is currently shown in native language as submitted.
When publishing review content cross-markets we use Google Translation engine.
The assets / widgets (mail templates, display, submission form) required for review collection are available in multiple languages. Any missing language can be added at any time.
