Mastering Review Collection with Post-Interaction Emails Most businesses tend to believe that after the purchase, their job is done. But what if we tell you that after the sale, there lies a goldmine of engagement and growth opportunities which are waiting to be mined? This is where One2Five’s Post Interaction Emails (PIE) come into play, […]
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The Relevance of Reviews: Dealing with Outdated Feedback While customer feedback remains an awesome source of insight to businesses in the age of the internet, it also presents the challenge of stale feedback. Management of this and resolution of the same thus becomes important for all brand custodians, as that is what keeps one’s positive
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Combating Review Manipulation: A Guide for Business Owners In the digital time, online reviews have been said to act as a powerful kind of social proof when building a reputation for companies. But with further increases in manipulations for reviews, the authenticity of customer feedback may be at stake. In this blog, one gets a
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Empowering Your Customers: A Guide to Writing Constructive Reviews Introduction Customer reviews are a revolution that the digital era has brought along in the consumer experience. They are no more opinions but have rather become mighty tools which shape brand perception and buying decisions. This blog is an attempt to guide the businesses on how
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Breaking Language Barriers in Reviews: Solutions for Global Businesses International businesses face a big problem when they have to deal with the different languages used in today’s global market. To stay ahead of the competition, you need to be able to read and manage customer reviews written in different languages. Effective ways for businesses all
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The SIMS – Social UGC An innovative approach to reach new target groups for THE SIMS The core demographic of gaming phenomenon THE SIMS is composed primarily of teens with a high female percentage. We created a tailor-made influencer and social UGC campaigns engaging the audience on platforms that share high credibility and reach within
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Kaufsignal review strategy and syndication Collecting and amplifying reviews The Swiss online retailer Kaufsignal.ch decided to implement our review software – not only to collect, moderate but also to syndicate reviews. Our customer review system directly syndicates reviews between Kaufsignal and brands selling their products on their online shop. Thanks to syndication effects, the cost
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Sparkasse Google Review Strategy How to tackle Google reviews User reviews on Google are often the first impression users get when starting their customer journey. Our client wanted to understand the full potential of Google ratings. We evaluated the benefits for our client and how to best work with Google ratings. Why generate reviews, how
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Electrolux Home review collection and moderation Improving product review quality and quantity. Electrolux Home, the Nordic franchise retailer, is using product reviews to increase conversion. For smooth review collection and moderation One2Five review software was deployed. The review engine is the central platform to generate, moderate and display reviews along the customer journey. An automated
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White Away – Review & Loyalty Campaign Automated incentive campaign to increase conversion and loyalty The online retailer faced low response rates to their review submission emails following a verified purchase. Average rates were between 2-3%. Our team created a concept and developed a fully automated process for White Away. For every successfully submitted review
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